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Troubleshooting guides for Brother MFC, DCP, HL, and FAX series printers. Find your fix below or chat live.

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Brother Troubleshooting FAQ

Common Brother printer issues

Detailed step-by-step solutions for the most frequent Brother printer problems.

Brother printers go offline due to a stalled print spooler, incorrect default printer setting, or a network communication drop. Here is how to fix it:

  1. 1Open Control Panel → Devices and Printers. Right-click your Brother printer → "See what's printing."
  2. 2Click Printer in the menu bar and uncheck "Use Printer Offline" if it is checked.
  3. 3Clear the print queue: Printer → Cancel All Documents.
  4. 4Restart the Print Spooler: Win+R → services.msc → find "Print Spooler" → right-click → Restart.
  5. 5Set Brother as default printer: right-click → "Set as default printer."
  6. 6If still offline, run the Brother Print & Scan Doctor utility from support.brother.com for automated diagnosis.
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